Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentions churn, customer health scores, upsell opportunities, expansion revenue, retention analysis, or customer analytics. Runs three Python CLI tools to produce deterministic health scores, churn risk tiers, and prioritized expansion recommendations across Enterprise, Mid-Market, and SMB segments.

使用加权评分模型监控客户健康状况，预测流失风险并识别增长机会，专为SaaS客户成功设计。适用于分析客户账户、审查留存指标、评估高风险客户，或用户提及流失、客户健康评分、向上销售机会、增长收入、留存分析或客户分析时运行。通过三个Python命令行工具，为企业、中端市场和中小企业不同细分市场生成确定性的健康评分、流失风险等级和优先级增长建议。